Deploying Cisco Unified Contact Center Express (UCCXD) Exam Dumps

500-052 Exam Format | Course Contents | Course Outline | Exam Syllabus | Exam Objectives

Exam Number : 500-052 UCCXD
Exam Title : Deploying Cisco Unified Contact Center Express
Duration : 60 Minutes (45-55 questions)
Available Languages : English
Register : Pearson VUE

The Deploying Cisco Unified Contact Center Express (500-052) exam is a 60 -minute exam with 45 - 55 questions. This exam tests a candidate's knowledge of the design, implementation, and operation of Cisco Contact Center Express version 11.0 deployments. Candidates can prepare for this exam by taking the Deploying Cisco Unified Contact Center Express (UCCXD) version 6.0 course, which is based on the UCCX version 11.0 release.
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Design a Unified Contact Center Express System Deployment (32%)
- Perform customer capacity planning
- Determine customer required features
- Evaluate and recommend different configuration options
- Identify available configuration and ordering tools

Implement a Unified Contact Center Express System (40%)
- Describe the process for installing Unified Contact Center Express software and hardware
- Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
- Describe the process of using the Unified Contact Center Express Application Editor
- Examine the Cisco Business Edition 6000 competitive landscape

Operate a Unified Contact Center Express System (28%)
- Identify basic Unified Contact Center Express user tasks
- Identify process and tools available for troubleshooting Unified Contact Center Express
- Identify process and tools available for monitoring system operations in Unified Contact Center Express
- Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express

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Zoom Bets on AI with $14.7 Billion Deal to purchase Five9

(Bloomberg) -- Zoom Video Communications Inc., whose online conferencing services took off during the Covid-19 pandemic, agreed to purchase Five9 Inc. for $14.7 billion, using its surging inventory to extend into an adjoining market that might bolster profits as lockdowns conclusion.

The cost of the all-inventory offer is $200.18 a share according to the closing fee for Zoom’s ordinary stock on Friday, compared with Five9’s $177.60 rate on Friday, the groups stated a press release Sunday. The goal company will turn into an operating unit of Zoom after the deal, which is field to shareholder approval and slated to shut within the first half of 2022.

Zoom has been looking for tactics to maintain growing to be as employees begin to come to the office and college students go returned to college, and the deal for Five9 will support it extend choices to its greater profitable business and business valued clientele. Five9, based in San Ramon, California, makes cloud-based utility that uses artificial intelligence to aid businesses reply questions from valued clientele and have interaction with them in spite of language, area or machine.

The ordinary call center, where a customer provider representative spoke back by means of telephone, has shifted to the information superhighway and is now regularly powered or augmented by means of chat bots. The market for these cloud-based customer name facilities is estimated at $24 billion, according to the corporations. together, Zoom and Five9 aim to enhanced compete with the likes of Cisco methods Inc., RingCentral Inc. and Amazon.com Inc..

Zoom Chief govt Officer Eric Yuan known as Five9 a “herbal fit,” and mentioned Five9 is complementary to Zoom mobile, the enterprise’s enterprise that replaces typical company mobile capabilities with modern, cloud-based mostly choices. but some analysts idea it become a pricey try to seize growth that Zoom couldn’t obtain by itself. Zoom shares fell four.three% at 9:54 a.m. in new york Monday, along with a broader market selloff.

“this is a pricey deal which seems to try to build out the Zoom mobile providing,” pointed out Neil Campling, an analyst at Mirabaud Securities. “Paying this sort of excessive fee for a non-differentiated providing smacks of attempts to flow into adjoining markets as Zoom fatigue units in.”

Story continues

Five9’s valued clientele encompass massive names like beneath Armour, Citrix, Athena fitness and Lululemon, in line with its web site. Rowan Trollope, CEO of Five9, will develop into a president at Zoom while carrying on with to run Five9 as an operating unit. Goldman Sachs advised Zoom and Qatalyst companions informed Five9.

Zoom to buy Five9 in All-stock Deal at 13% top rate: M&A photograph

becoming a member of forces builds on Zoom and Five9’s latest co-promoting relationship and the determination turned into driven by using “colossal” client activity to have one built-in answer, Trollope noted on a call with analysts on Monday. “here's not an exit, here is simply the starting. we are able to completely come together to revolutionize this area.”

Trollope added that for Five9, the deal will allow the company to lengthen its attain globally by leveraging Zoom’s distribution network. “We had barely simply scratched the surface. this is an excellent accelerator for overseas growth.”

Zoom rose to prominence after the pandemic hit in early 2020, becoming ubiquitous as americans compelled home with the aid of lockdowns used the provider to join remotely to work, college, friends and household. however investors have raised considerations this year about no matter if that growth will continue as vaccinations enhance and shutdowns conclusion.

As pandemic lockdowns have waned, the future of far off work has develop into a pressing question, and Zoom’s competitors have launched hybrid work facets in a race to accommodate companies’ wants. Microsoft Corp. unveiled design adjustments to its teams platform in an effort to increase faraway worker's’ interactions in meetings. Alphabet Inc.’s Google has published updates to its Workspace productivity suite, including new tools for its Meet videoconferencing equipment.

“With extra workflows going digital, businesses are also no longer contact middle interactions with consumers in a vacuum,” observed Carolina Milanesi, president and most important analyst at inventive thoughts. “Being able to leverage the facts across, say, revenue or when escalating an argument can also be more seamless when completed on one platform.”

She brought up that Cisco has tied its contact center product with its Webex teleconferencing software, making it greater of a one-cease store. The Zoom deal give the enterprise an identical recommendations for integrating online chat and conferencing items, she stated, adding that Five9 additionally gives Zoom access to synthetic intelligence tools for examining information from a contact middle.

The Five9 deal helps Zoom “develop their platform and participate in another market at the cusp of transitioning to the cloud as digital transformation efforts take grasp,” Morgan Stanley analysts wrote.

study extra: Many corporations See Hybrid Work carrying on with After Pandemic

What Bloomberg Intelligence Says

The unified communications and collaboration (UC&C) market share of total IT spending may stay reliable at around 5% as companies shift to cloud-native structures, and may dwell so postpandemic. That’s as a result of companies are rethinking their plans for digital technologies to encompass video, voice and team collaboration equipment as flexible or hybrid-work models profit traction. UCaaS should still dwell a key increase driver for the $47 billion UC&C industry, with organizations increasingly bundling video and collaboration solutions on the cloud to accommodate the secular trade in work lifestyle.

- Amine Bensaid and Mandeep Singh, analysts

click on here for the analysis.

Zoom is taking abilities of a gorgeous stock rally to bankroll the acquisition of Five9. Its stock soared about five-fold throughout 2020 and has risen a different 7.3% in the year to date, pushing its market value past $a hundred billion.

Five9 competes in a market for cloud capabilities that assist corporations deal with valued clientele. Amazon entered the market with Amazon join in 2017. other carriers encompass Talkdesk Inc. and Vonage Holdings Corp.

The acquisition is Zoom’s fourth due to the fact that the beginning of the pandemic, in accordance with facts compiled via Bloomberg. In June, Zoom announced that it had signed a deal to acquire German startup Karlsruhe guidance technology solutions-kites GmbH, a translation utility maker.

In March, Zoom become part of a gaggle that acquired a minority stake in application enterprise Assembled Inc., the facts confirmed. And in may 2020, it bought Keybase monetary neighborhood Inc., which makes a cozy messaging and file-sharing service, for undisclosed phrases to bolster its encryption technology.

Zoom was centered in 2011 through Yuan, the chinese language-born son of mining engineers who grew up in Shandong province. Yuan idolized Microsoft founder bill Gates and longed to work in Silicon Valley. After two years of failed efforts to cozy a U.S. visa, he succeeded on his ninth try. Early on, he worked at then-startup Webex, the online conferencing tool that changed into later acquired with the aid of Cisco. He rose in the course of the ranks to develop into a vice president of engineering, managing 800 laborers, and agitated unsuccessfully for Cisco to improve a product that worked on cell phones, as well as PCs.because it surged in recognition all over the pandemic, Zoom suffered growing to be pains, regularly coming beneath criticism for privateness lapses. It turned into chided for a policy that let it share the content of video chats with ad-monitoring companies, and it made claims about privacy insurance plan the use of conclusion-to-end encryption that weren’t authentic. in one of probably the most startling revelations, made through college of Toronto researchers, Zoom every so often routed conferences through servers in China even when members were outdoor the country. That raised the prospect of snooping by chinese language authorities. The business went on to address a couple of issues, with Yuan apologizing publicly.

(Updates with comments from Five9 CEO and are living shares. An past version of this story corrected the timing of rival strikes.Up)

extra experiences like this are available on bloomberg.com

Subscribe now to live forward with the most trusted business news supply.

©2021 Bloomberg L.P.


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